Wedding Warehouse 10 Day Return Policy
Please contact Customer Service at service@weddingwarehouse or 800-557-2646 PRIOR to returning merchandise so that we can give you full directions so that you can receive your refund. Please indicate the word RETURN in the subject line of your email. Customer Service will forward you a Return Form that you fill out along with a return mailing address. All returned product must be returned in its origional package to the address noted on the Return Form no more than 10 days of receipt of product. Product must be returned directy the manufacture which is located in Canada. Wedding Warehouse is unable to accept returned merchandise if this method is not followed. Any refused packages by FedEx does not entitle you to a refund due to not following return procedures.
Personalized Items: Personalized/Customized items cannot be returned. Personalization will be applied to the product in the same order and exactly as submitted on your original order. If Wedding Warehouse has made a personalization error we will refund/resend a new item at no charge.
If you do not accept your FedEx package and want a refund you will not be eligable. These return procedures must be followed so Wedding Warehouse can issue a refund to your credit card.
All returned merchandise must be shipped back via United States Post Office only and the customer is responsible for the cost of return shipping. Returned product is to be returned back to the manufacture which is in Canada. Once your product has been received, we will issue a credit to your credit card and will forward you confirmation via email.
1. Contact Customer Servie either via Email or Telephone to advise us that you want a refund.
2. Customer Service will email you a Return Form with directions.
3. Fill out the Return Form and include with your return product.
4. There will be a return address on the Return Form that you can attach to your package.
4. Bring your package to the United States Postal Office.
5. Once we receive your product we will issue you a refund and will advise you by email.